Complaints increasing as ScotRail fails to deliver for Fife

I am calling on ScotRail to make improvements to Fife services ahead of the onset of winter, following recent increase in complaints and new figures showing poor performance in the region.

While the latest performance update from ScotRail showed across Scotland 89.1% trains met the rail industry standard public performance measure (PPM), figures provided by ScotRail on peak time services for the Fife circle show a number of services running well below that figure.

The 0736 service from Kirkcaldy to Edinburgh had only 58.6% passing PPM over the three months to end September 2019, while the 1742 service from Edinburgh to Kirkcaldy saw just 22.1% passing PPM for the same period. This means just 19 of the 86 trains booked to run that service arrived at the final destination within five minutes of schedule, calling at all scheduled stops.

Across the 21 peak time services for which information was requested, only 5 services met the 89.1% PPM, with the remaining 16 services below this level.

The number of complaints I am receiving about ScotRail services in Fife is again on the rise. Delays, overcrowding and cancellations continue to occur all too often, negatively impacting Fife commuters, and the situation does not appear to be getting any better.

For far too long, Fife commuters have been subject to a sub-standard service and these figures are just further evidence of that. Late and cancelled trains mean people are left standing unsheltered on platforms waiting for trains that are often crowded and arriving late for work. With winter fast approaching, ScotRail needs to address these issues now and stop leaving Fife commuters

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